FAQ
Q) Why do you offer a free practice analysis?
A) We have found that this is a great way for us to get to know doctors, establish a rapport and gain trust with them. We have found over the years that if we provide doctors with sound recommendations and they see that they work, they then trust us and will be interested in future services and/or refer friends to us. We have found this to be an effective marketing system that does not rely on “hype” and high pressure sales. It is way for us to prove our worth and “put our money where our mouth is” and is a win-win situation. Doctors get useful and helpful recommendations that they can immediately implement and see results from, and we ultimately get new clients because we deliver results, even in our free service.
“Our daily and weekly production have now hit the highest peaks ever. We have also been able to hire two excellent staff using your hiring methods.” Dr. C.S.
Q) What are the qualifications of your analyst?
A) Our Senior Practice Analyst has worked with Silkin for nearly 30 years, having consulted approximately 500 practices in every area of the United States and Canada. Due to his stellar client results he became our Senior Consultant and Vice President of Client Delivery, overseeing the delivery to all of our clients as well as developing and updating our consulting and training programs.
Q) What types of services does Silkin Management Group offer in their practice management programs?
A) Silkin programs cover every aspect of the business and management side of private practice all designed to increase productivity and net profit including: staff management including recruiting and hiring the right staff, staff training and correction, office manager training programs, cost effective internal and external marketing procedures to generate more new patients, A/R and collections systems, executive and leadership training, fee structure, cost control, efficiency systems to increase net profit, retirement funding and much more.
“We were up 23% in November! Thank-you for the great job training my staff – it’s the best investment I can make. Clients comment on the competence and compassion of my staff several times a day!”. Dr. K.L., Maryland
Q) How much do your programs cost?
A) Every program is tailor made for each individual practice. We have no cookie cutter approach to consulting as no two practices are alike. Each practice varies in productivity, size and quality of staff as well as location, demographics and the socioeconomics of the area. Thus every program we deliver is different. We look at the current state of the office and take into account the doctor’s goals for their practice, their practice style, the practice location, the production range, the size, strengths and weaknesses of the staff and the current systems in place. From those factors we put together a program to fit that practice. Because of this, each program can vary in cost.
Q) My practice is unique, what can you do for me?
A) Our viewpoint is that every practice is unique. We approach each practice individually, not from a national comparative standpoint. We don’t try and turn your practice into what we think it should be, we look at where you’re at now, where you want to be and put together a program to get you there.
“Silkin really excels in the area of follow-up. They stay with you as long as needed and they do what is needed to get the results you want. From my point of view, that’s really the job of a consultant: to see that you actually implement the plans and programs that take you where you want to go with your practice. That’s where they do a superior job over other firms I’ve looked into. They didn’t just give me a few good ideas and then leave it up to me to do something with them. They didn’t suggest anything that was merely a temporary solution. They gave me specific, concrete ‘nuts and bolts’ actions to implement and followed through with us until each one was done.” Dr. D.R., Oregon
Q) How long have you been in business?
A) Since 1983.
Q) Have you consulted many practices?
A) Silkin Management Group has delivered it’s practice management program to over four thousand practices in every state of the U.S. and in every province of Canada.
Q) Do you deal with all types of medical practices?
A) Yes, we have dealt with virtually every type of medical practice over the last quarter of a century, although we primarily work with Dental, Veterinary and Optometric practices.
Q) Do you deal with specialty practices or just general practices?
A) We deal with both general and specialty practices.
Q) Can you provide me with a list of references?
A) Absolutely! You can request information from our web site contact page or email us directly at info@silkinmanagementgroup.com. You can also reach us directly at 800-695-0257. We will email you a reference list and be happy to answer any questions you might have.
“Although many colleagues have been struggling lately we have been consistent in our goal of reaching 1 million this year.” Dr. B.P., Missouri